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Nine-year-old girl faces four-hour journey

for treatment to swollen foot

    By Nicki Jakeman  

A LOCAL Councillor is questioning why local health care wasn’t available for one family after a complaint was recently highlighted to her.

A Hollym man whose nine-year-old granddaughter needed medical attention for a swollen, painful foot contacted Councillor Lyn Healing after the family faced a four-hour journey for treatment in July.

The girl’s mum called 111 on July 26, at approximately 7.45pm after the little girl had either been bitten or had stood on something. She was told her daughter would need to see a doctor at Rosedale Community Unit in Hedon, and NHS 111would ring back to confirm this. However, the facility was closed and the little girl had to be taken to Beverley’s Urgent Treatment Centre.

Due to her mother being at work, the girl’s grandparents collected her from Easington and took her to Beverley, arriving at about 9.30pm. They had to then wait an hour to be seen as the GP was out on a call.

His granddaughter was eventually given a prescription for antibiotics, but her grandmother was surprised to learn they had to collect it at Boots chemist on Kingston Retail Park in the centre of Hull.

His granddaughter was returned home to her mum at midnight after a total of four hours and a round trip of approximately 70 miles.

The man made a formal complaint to the East Riding of Yorkshire Clinical Commissioning Group (CCG) a week later. He told the Gazette he received an initial letter which said they were sorry about the complaint. He asked for further information and was told an investigation would be carried out but he has had no update. The man said: “Why do we have to go to Beverley when it would have been much quicker if the hospital at Withernsea was available, or Rosedale had been open. It is my opinion there should be a doctor available in the Holderness area as the surgeries in South Holderness have amalgamated. If we are to be sent these ridiculous distances why isn’t there a pharmacist in the hospital at Beverley instead of having to make an extra journey to find one. It seems to me there is a serious lack of access to the NHS for the people in South Holderness and we are being penalised for living in this area.”

East Riding of Yorkshire South East Ward Councillor Lyn Healing is continuing to push for a review into the services available at the 8 to 8 centre.

She said: “Once again our failing health provision has let this young girl and her family down. Why wasn’t the 8 to 8 available, why wasn’t Rosedale open and why was the only chemist available based in Hull? Luckily in this case her grandparents were available to take her to Beverley and Hull in their car but this should not be happening, we should have a fit for purpose health care locally, a four-hour round trip is ridiculous.”

Tracey Craggs, director of integrated commissioning and transformation at the East Riding of Yorkshire CCG said: “The out of hours GP service is provided weekdays 6pm until 8am, on weekends and bank holidays. The service includes a team of GPs and nurse practitioners who can offer help, advice and treatment for patients who have an urgent clinical need that cannot wait for their own GP practice to open. This is not a walk-in service; appointments are accessed by contacting NHS 111.

“This service is delivered across the East Riding, including appointments available in Hedon according to clinical need; where appropriate home visits can also be made.”

Pharmacy services are commissioned by NHS England.

*The CCG’s patient relations team can be contacted on 01482 672047 or at [email protected] nhs.ne

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